Nobody wants to deal with a complicated, automated switchboard or random “customer services advisor.”
Working with a single point of contact is the most effective way to achieve continuity and consistency of supply. The personal relationship we build with each customer is essential, as it ensures the account is managed in an efficient and dependable manner. This is why all Pink clients are directly looked after by the member of our dedicated sales team who you’ve worked with since day one.
Combining over 50 years of industry experience, our team is remunerated directly against the accounts they service & retain, so the incentive to provide the best possible service is always a priority.
When someone really understands your business it reduces errors to a minimum, meaning fewer credits, collections or returned items. This is important for three reasons; firstly it reduces our cost to trade allowing us to be more competitive, secondly it helps minimise our environmental impact and thirdly our customers are happier because they can focus on doing their main job role instead of wasting unnecessary time on queries.
The sales team is overseen at all times by two Directors, giving great flexibility and quick response times when queries may arise. We actively take an interest in our client’s core business activities, adding value by understanding your requirements & building a longstanding partnership.
Our customers mean absolutely everything to us, which is why “Service with Passion” is the Pink Office motto, appropriately describing the level of commitment and dedication we give to all our customers.
We simply love every single one of our customers!